Privacy Policy

Introduction

Nexent is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our consulting services or visit our website.

Last Updated: January 2025

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and position
• Business information relevant to consulting engagements
• Communication preferences
• Payment and billing information

Usage Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide explicit permission for specific processing activities
• Contract Fulfillment: To provide consulting services you've requested
• Legitimate Interest: For business operations, improvement, and security
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our consulting services
• Communicate with you about services, updates, and inquiries
• Process transactions and send related information
• Send marketing communications (with your consent)
• Analyze usage patterns and improve website functionality
• Protect against fraud and unauthorized access
• Comply with legal obligations and enforce our terms

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Client relationship data: Duration of engagement plus 7 years for regulatory compliance
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 24 months
• Transaction records: As required by tax and accounting regulations

Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection procedures
• Incident response and breach notification protocols

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Restriction: Request limitation of processing your personal information
• Data Portability: Receive your information in a structured, commonly used format
• Object: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]

Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Email communication services
• Payment processors
• Analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us: