Terms & Conditions

Introduction

These Terms and Conditions govern your use of Nexent's consulting services and website. By engaging our services or using our website, you agree to be bound by these terms. Please read them carefully.

Last Updated: January 2025

Effective Date: January 2025

Definitions

• "Services" refers to business consulting services provided by Nexent, including cost analysis, customer value optimization, and business performance audits.
• "Client" or "You" refers to the individual or organization engaging our services.
• "We," "Us," or "Our" refers to Nexent.
• "Agreement" refers to the contractual relationship between Client and Nexent.

Use of Services

Permitted Use

You may use our services for legitimate business purposes in accordance with these terms. You agree to provide accurate and complete information when engaging our services and to cooperate in good faith during consulting engagements.

Age Requirements

You must be at least 18 years old or have reached the age of majority in your jurisdiction to engage our services. If representing an organization, you must have authority to bind that organization to these terms.

Account Responsibilities

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

Prohibited Uses

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of Nexent or third parties
• Transmit harmful code, viruses, or malicious software
• Attempt unauthorized access to our systems or client data
• Engage in fraudulent activities or misrepresentation
• Harass, abuse, or harm others
• Use automated systems to access services without permission
• Resell or redistribute our services without authorization

Intellectual Property

Ownership

All content, materials, methodologies, and deliverables created by Nexent remain our intellectual property unless explicitly transferred under a separate agreement. This includes analytical frameworks, reports, presentations, and recommendations.

License Grant

Upon full payment, clients receive a non-exclusive, non-transferable license to use deliverables for internal business purposes. This license does not include rights to modify, distribute, or create derivative works without our written consent.

Client Content

You retain ownership of any information, data, or materials you provide to us. By sharing information, you grant us a license to use it for the purpose of providing consulting services.

Payment Terms

Fees and Currency

Service fees are quoted in Singapore Dollars (SGD) and are based on the scope defined in the engagement agreement. All prices are exclusive of applicable taxes unless otherwise stated.

Payment Timing

Payment terms will be specified in the engagement agreement. Typically, we require 50% payment upon engagement commencement and the remaining 50% upon delivery of final deliverables. Payment is due within 14 days of invoice date.

Accepted Methods

We accept bank transfers and corporate checks. Specific payment instructions will be provided with invoices.

Late Payments

Late payments may incur interest charges at a rate of 1.5% per month or the maximum permitted by law, whichever is lower. Unpaid invoices may result in suspension of services.

Price Changes

We reserve the right to modify service pricing. Changes will not affect ongoing engagements with established fees unless the scope significantly changes.

Refund Policy

Due to the customized nature of consulting services, refunds are handled on a case-by-case basis. If you're dissatisfied with service quality, we will first work to address concerns and revise deliverables. Refund requests must be submitted within 30 days of service completion. Processing time for approved refunds is typically 14-21 business days. Refunds will be issued through the original payment method.

Service Delivery and Responsibilities

Our Responsibilities

We commit to providing professional consulting services with reasonable skill and care. We will deliver services according to timelines established in engagement agreements, subject to client cooperation and unforeseen circumstances.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely responses to requests for data or clarification
• Maintaining confidentiality of deliverables
• Making personnel available for interviews when needed
• Implementing recommendations at their discretion

Disclaimers and Limitations

Service Disclaimer

Consulting services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific outcomes or results from implementing our recommendations. Business conditions vary, and actual results may differ from projections.

Limitation of Liability

To the maximum extent permitted by law, Nexent's total liability for any claims arising from services shall not exceed the fees paid for the specific engagement giving rise to the claim. We are not liable for indirect, consequential, special, or punitive damages.

Risk Assumption

Clients acknowledge that business consulting involves analysis and recommendations based on available information. Implementation decisions and associated risks remain with the client.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

Termination

Termination by Client

Clients may terminate engagements with 14 days written notice. Clients remain responsible for fees covering work completed through the termination date plus reasonable wind-down costs.

Termination by Nexent

We may terminate engagements immediately if clients breach material terms, fail to make required payments, or engage in conduct that prevents effective service delivery.

Effects of Termination

Upon termination, clients must pay all outstanding fees. We will provide deliverables completed through the termination date. Confidentiality obligations survive termination indefinitely.

Dispute Resolution

Informal Resolution

Parties agree to first attempt informal resolution of disputes through good-faith discussion.

Mediation

If informal resolution fails, parties agree to pursue mediation before formal proceedings. Mediation costs will be shared equally.

Governing Law and Jurisdiction

These terms are governed by the laws of Singapore. Parties submit to the exclusive jurisdiction of Singapore courts for any disputes that cannot be resolved through mediation.

General Provisions

Entire Agreement

These terms, together with any engagement agreement, constitute the entire agreement between parties and supersede prior understandings.

Severability

If any provision is found unenforceable, remaining provisions remain in full effect.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these terms without our written consent. We may assign our rights and obligations to affiliates or in connection with a merger or sale.

Notices

Notices must be in writing and delivered to the contact information specified in engagement agreements or to [email protected].

Contact Information

For questions about these Terms and Conditions: